Order Online:  Select product(s) and use
shopping cart

Order by Phone:  1-888-577-2257

Payment Methods:  Visa, Mastercard,
American Express, Cashier's Checks, Money Orders, Bank Transfers

Any questions or ideas:  Email us at info@emergencypacks.com

How much is shipping?
Shipping charges depend on the products purchased, weight, quantity and destination.  Higher fuel prices, also have an impact on shipping.  Additional charges apply for express delivery and delivery outstide the continental United States.

What about returns and non-delivered orders?
Please notify us within 5 days of receipt, so we can issue a RMA (Return Merchandise Authorization). All returns must be authorized, a 20% restocking fee will be charged, & the customer is responsible for the shipping charge. Returned products must be unused & complete with all parts, accessories, manuals, etc. in their original packaging, with RMA posted on the outside. Should a package be refused or returned to us unopened, the customer will charged a 20% restocking fee and/or pay
shipping cost to reship the order.

Back Orders & Substitutions
We strive for a 100% in stock inventory, but occasionally we may temporarily be out of an item. Normally it is just a few extra days & your order will be sent, if not you will be notified. When an item is discontinued & no longer available, we will substitute with another item of equal or greater value when possible.

Items Non-Returnable
Include food, water, custom orders (imprinted and/or with select items). First Aid (sanitary & sterile items). Occasionally, customers will request an item that we can get, but don't usually carry. We are happy to order this item, but the items once shipped are non-returnable.

What carrier do you use?
Most orders are sent UPS ground, within 3 to 7 working days of processing order.  UPS does not deliver to P.O. Boxes. Some items depending on value, or area, will require a signature & will not be left.

Large Orders: Most orders over 800 Ibs. are shipped by freight carrier. We will give
you a quote on the shipping charges. Please be aware that someone must be present to
receive the order & take responsibility for moving the shipment from the truck, usually
on pallets. If you need assistance for the unloading, please plan ahead to have help
available.

Shipment Delays
Emergency Packs & our freight carriers make every effort to assure timely delivery of all orders. On occasion shipment can be delayed due to seasonal demand, weather conditions, acts & conditions beyond the control of our freight carriers & us. For these reasons, we cannot be held responsible for shipping delays & cannot issue refunds for charges due to these circumstances.

What if items are damaged?
Every effort has been made to insure that your order will arrive safely, but always check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed, must be noted on the delivery receipt as "Damaged Packages (s)" before signing - all claims must be made directly with the carrier. For freight truck deliveries, request an "exception number" from the carrier, prior to their departure. We will make sure all damaged articles are replaced in an expedient manner. Failure to make claim within 24 hours of receipt with carrier will result in denial of claim.

We Welcome Your Suggestions
We listen! Please send us your product ideas and suggestions, so we may serve you better. Thank you for choosing Emergency Packs.